Privacy Policy

Personal data processing policy For site Undersun Estate users

At Undersun Estate, we highly value your privacy and are dedicated to complying with all relevant data protection and privacy laws. Undersun Estate is owned and operated by Undersun Estate Co., Ltd., with its registered business address at 59, 59/45 Kathu Business St, Tambon Kathu, Kathu District, Phuket 83120.

Undersun Estate Co., Ltd. acts as the data controller and is committed to the responsible collection, use, disclosure, storage, and processing of data, including personal information, during your usage of our platform and services, as outlined in our Terms and Conditions.

This Privacy Policy aims to provide transparency about the collection, use, and retention of cookies, IP addresses, and personal information you provide through our websites and applications. It is essential to read and acknowledge this policy before providing any information. By using our websites, apps, or registering for our services, you grant us permission, either implied or express, to collect, use, and retain your information as described herein.

By clicking or checking “CONFIRM” on sign-up pages or submitting any form on the website, such as "I agree to Undersun Estate’s privacy policy," you acknowledge and consent to the terms of this Privacy Policy.

For any privacy-related questions or concerns, including complaints, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Updates to this Privacy Policy may occur, and any changes will be posted on this page. Your continued use of our services or access to the platform after such changes constitutes acknowledgment and acceptance of the updated Privacy Policy. Please check this page regularly for updates.


### Information We Collect From You

We collect information directly from you, with your permission, through the following sources:

  • Undersun Estate’s brand websites
  • User’s devices (computer and/or mobile phone)
  • During your platform usage, we may collect, among other things:
  • Identity data (name, gender, nationality, profile picture, date of birth)
  • Contact data (email address, phone numbers, billing and delivery addresses)
  • Property details (address, unit numbers, owner information, descriptions)
  • Account data (bank account, payment details)
  • Profile data (username, password, purchases, interests, feedback)
  • Usage data (how you use the platform, products, and services)
  • Marketing and communications data (preferences, opt-ins)
  • Technical data (IP address, browser type, device information)
  • Transaction data (order details, payments)
  • Location data (captured and shared through photographs, floor plans, etc.)

We receive personal data during various interactions:

  • Property inquiries or purchases
  • Platform feature usage
  • User-generated content submission
  • Chat function usage
  • Subscription to publications or marketing materials
  • Competition participation
  • Activity on the platform (messages, posts, complaints)
  • Interaction with customer service offline or online

You are responsible for submitting accurate and non-misleading personal data, keeping it up to date, and informing us of any changes. We may request documentation to verify the provided data.


### Cookies

Cookies are used to enhance user experience by recognizing devices or browsers. You can manage and delete cookies through your browser or device settings.


### Third-Party Data

If you provide a third party's personal data, you warrant obtaining necessary consent, licenses, and permissions for sharing and transferring the data to us.


### Use and Disclosure of Personal Data

We may use and share the collected personal data for various purposes, including but not limited to:

  • Facilitating platform usage
  • Responding to inquiries, feedback, or disputes
  • Processing orders and delivering products
  • Updating on service/product delivery and customer support
  • Verifying information for accuracy
  • Fraud detection
  • Account administration
  • Financial transaction verification
  • Improving platform content and layout
  • User demographic and behavior research
  • Providing relevant information and marketing materials
  • Displaying user-generated content for advertising
  • Processing complaints and feedback
  • Conducting research for targeted information
  • Sending marketing or promotional materials

Automated decision-making processes may be conducted for these purposes.


### Security of Your Personal Data

We implement administrative, physical, and technical measures to safeguard personal data. These measures include restricting access, maintaining technology products for unauthorized access prevention, and using SSL encryption for financial details.

While we strive to protect information security, no internet transmission or electronic storage method is entirely secure. If you believe your privacy has been breached, contact us immediately.


### How We Use Information We Collect

We use your information for:

  • Business analysis and improvement
  • Cybersecurity to prevent illegal activities
  • Sending business information, updates, and marketing communications
  • Customizing content and advertising
  • Compliance with laws or state authority requests


### Disclosure of Information

We may share data in compliance with laws or state authority requests.


### Data Retention Period

We retain personal data for the necessary legal or business period. You can exercise the right to be forgotten by sending a request to This email address is being protected from spambots. You need JavaScript enabled to view it..


### Third-Party Links

Our website may contain links to third-party websites. Check the privacy policies of these third parties, as we are not responsible for their privacy protection or content.


### Questions, Suggestions, Complaints, and Feedback

For questions, suggestions, or complaints related to personal data, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Design Escapes
  • +66 63 303 3133
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

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